Returns & Exchanges

We want you to be fully satisfied with your SwitchBot smart home experience. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team via our official website or app with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Ensure the device is in its original packaging with all included accessories, manuals, and cables to avoid any restocking fees or processing delays.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our technical team inspects the returned unit, your refund will be processed back to your original payment method within 7 to 10 business days.